Commercial Manager
Hybrid - Brighton 3x a week
Want to work with a true disruptor?
This is an opportunity with the UK’s leading marketplace in the spa and wellness category.
They’re growing double digits YoY, investing heavily in tech, marketing, and talent, and consistently delivering strong profitability. Right now, they’re looking for commercial manager join their high-growth journey in the spa and wellness space.
- A tech-driven online booking platform and marketplace for the spa industry in the wellness category – think a Booking.com for Spa stays.
- With 40% of the UK population fitting the ideal spa customer profile, the opportunity for scale is massive.
- Industry leader, trusted by 500 of the UK's 800–900 high end spas.
- The sector is ripe for disruption: 58% of Spa stays are booked via traditional methods, direct with the Spa.
- Noticing a disconnect in how customers book Spa breaks vs other travel experiences, the team created a marketplace which allows customers to compare spas UK wide.
- The team have have been self funded from day one and re-invest heavily in their people, their marketing and their tech and website - which keeps them future facing.
The Role
- Assess venue, chain, and channel performance, ensuring targets are met and improvements made.
- Provide insights on market trends and customer behaviour to guide product strategy.
- Manage inventory, balancing supply and demand with the Product team.
- Evaluate site, campaign, and venue performance, delivering actionable insights.
- Own trading reports, offering data-driven insights for business decisions.
- Identify opportunities to boost transaction value, margin, and revenue.
- Develop incentive schemes to enhance team performance.
- Collaborate with marketing to refine strategies and optimise campaigns.
Experience Required
- Experience analysing commercial and marketing data to drive strategy.
- Background in e-commerce, travel, or hospitality is a plus.
- SQL proficiency, with experience in BigQuery or similar platforms.
- Strong written and verbal communication skills for stakeholder engagement.
- GA4 knowledge is highly beneficial.
- Ability to collaborate across teams and influence decisions.
- Expertise in performance reporting and business optimisation.
- Sharp attention to detail, spotting trends and opportunities.