Account Management Lead
Hybrid - Brighton 3x a week
Want to work with a true disruptor?
This is an opportunity with the UK’s leading marketplace in the spa and wellness category.
They’re growing double digits YoY, investing heavily in tech, marketing, and talent, and consistently delivering strong profitability. Right now, they’re looking for an account management lead to join their high-growth journey in the spa and wellness space.
- A tech-driven online booking platform and marketplace for the spa industry in the wellness category – think a Booking.com for Spa stays.
- With 40% of the UK population fitting the ideal spa customer profile, the opportunity for scale is massive.
- Industry leader, trusted by 500 of the UK's 800–900 high end spas.
- The sector is ripe for disruption: 58% of Spa stays are booked via traditional methods, direct with the Spa.
- Noticing a disconnect in how customers book Spa breaks vs other travel experiences, the team created a marketplace which allows customers to compare spas UK wide.
- The team have have been self funded from day one and re-invest heavily in their people, their marketing and their tech and website - which keeps them future facing.
Responsibilities:
- Lead and mentor managers to ensure they meet individual targets and align with the company’s KPIs. Provide strategic guidance, performance oversight, and foster a culture of collaboration and success.
- Drive departmental KPIs related to profitability, product development, incremental revenue, and product delivery through in-house portals and XML connections.
- Offer regular feedback to managers, analysing portfolio performance, revenue, margins, conversion rates, and market share growth strategies.
- Collaborate with the Head of Product and Commercial teams to optimise supply mix, inventory strategies, market penetration, and content quality standards.
- Assist in meeting venue connection targets by onboarding new venues via XML.
- Work closely with Commercial, Inventory, and Quality Control Managers to prioritise the right products, expand stock levels, and align with commercial objectives.
- Source products in a cost-effective manner, maximising allocations, availability, and revenue.
- Advise venues on optimising yield and enhancing their promotion on the website to maximise revenue.
- Visit key partners and venues for account management, supporting Product Managers in contracting and negotiating commercial terms.
Requirements:
- Experience in account development within a marketplace
- Strong people management skills and the ability to lead change through others with excellent communication.
- Proven track record in securing competitive rates, exclusives, and additional revenue streams with strong negotiation skills.
- Excellent attention to detail, a resilient and focused approach, and the ability to thrive in a fast-paced, dynamic environment.
- Experience with XML connections, channel managers, bed banks, and direct contracts is advantageous.